Refund Policy

Last updated: 27 August 2026

Scope

This policy applies to mentoring programmes, workshops, troubleshooting sessions, and team onboarding days booked with Signal Grid Base Ltd. It does not cover third-party costs such as RPC provider subscriptions or cloud infrastructure you procure separately.

Cohort programme (six-week onboarding)

A 40% deposit reserves your place. Cancel fourteen or more days before week one starts: full refund of any amounts paid. Cancel seven to thirteen days before: deposit retained, balance refunded if already paid. Cancel fewer than seven days before: deposit retained; balance refunded only if we fill your seat from the waitlist.

Once week one begins, fees are non-refundable except where we cancel the cohort. If you withdraw after starting, you may transfer your seat to a colleague once, at our discretion, without additional fee.

RPC Fundamentals Workshop

Full fee is due at booking. Reschedule at no charge with ten or more business days' notice. Cancel with ten or more business days' notice: full refund. Cancel with five to nine business days' notice: 50% refund. Cancel with fewer than five business days' notice: no refund, but you may substitute attendees.

One-to-One RPC Troubleshooting Session

Reschedule once without fee if we receive forty-eight hours' notice. Cancel with forty-eight hours' notice: full refund. Late cancellation or no-show: no refund. If we cancel, you receive a full refund or free rescheduling.

Team Onboarding Day

50% deposit holds the date. Cancel twenty-one or more days before: full refund. Cancel eight to twenty days before: deposit retained, remainder refunded if paid. Cancel seven or fewer days before: no refund unless we rebook the date with another client. Travel costs invoiced separately are non-refundable once rail or hotel tickets are purchased on your behalf.

Non-refundable items

Deposits forfeited under the windows above, printed materials already shipped, third-party venue hire passed through to you, and sessions marked as delivered or no-show are non-refundable.

Work already started

If you request cancellation after customised lab content or log review has begun, we will refund only the unused portion at our reasonable estimate of time remaining.

Our cancellation

If we cancel a service, you choose between a full refund or priority rescheduling. We are not liable for consequential costs beyond the service fee paid.

Processing time and method

Approved refunds are processed within fourteen business days to the original bank transfer source. You will receive email confirmation when initiated.

How to request a refund

Email hello@signalgridbase.click with your invoice number, booking date, and reason. Phone enquiries: 0152775331. We respond within three business days.

Consumer rights

Nothing in this policy limits your statutory rights under UK consumer protection law where applicable.